1. Scope and contracting party
These General Rental Terms apply to temporary vehicle rentals by Qujo Autovermietung GmbH to consumers and businesses. Individual terms in the booking confirmation and rental agreement—particularly vehicle, period, price, deposit, mileage, insurance and extras—take precedence over these general terms.
2. Booking request and contract
Vehicles shown on the website are not binding offers. By submitting the flow, you make a booking request. A rental contract is concluded only by our express confirmation or by signature/vehicle handover. Availability, identity, driving licence and disclosed eligibility requirements may be checked before confirmation.
3. Vehicle and replacement
We owe the confirmed vehicle or class. If the specific vehicle is unavailable for reasons beyond our responsibility, we may offer an equivalent or better replacement. The renter's statutory rights remain unaffected.
4. Drivers and documents
Only drivers named in the rental agreement may drive. Each must meet the disclosed age, licence and identity requirements and present valid originals at handover. The renter must ensure every driver is fit and legally entitled to drive.
5. Price, deposit and payment
Price, taxes, deposit, due dates and accepted payment method are stated before contract conclusion and in the confirmation. Extra charges apply only where their basis and amount were agreed in advance or where proven loss/expense is recoverable by law. A deposit is released or accounted for after the rental once verifiable outstanding claims are resolved.
6. Handover, condition, return and delay
The renter should inspect the vehicle and record visible damage at handover. It must be returned at the agreed place and time with all documents, keys and accessories and the agreed fuel/charge level. Expected delay must be reported immediately.
The grace period shown during booking determines only when a further started 24-hour rental day is charged under the agreed pricing rule. Such a charge does not extend the agreed rental period and does not authorize continued use. Any extension requires the rental company's express consent before the agreed return time.
If the vehicle is not returned when the agreed rental period ends, the rental company may claim compensation for continued possession and proven additional loss to the extent permitted by law. Tacit extension through continued use under section 545 BGB is excluded. Mandatory statutory rights remain unaffected.
7. Vehicle use
The vehicle must be used carefully, according to manufacturer instructions and traffic law. Prohibited uses include unauthorised drivers, driving under alcohol/drugs, racing/tests, illegal purposes, paid passenger transport without consent, overloading, sub-rental, or cross-border/animal transport contrary to the booking. Smoking and vehicle-specific restrictions are disclosed before contract conclusion.
8. Fuel, charging and mileage
Fuel/charging policy and any mileage allowance are governed solely by the offer and confirmation. Unlimited mileage is not promised generally. Shortfalls or excess mileage are charged only according to the calculation disclosed beforehand.
9. Insurance and excess
Insurance scope, exclusions and any excess are stated in the offer, insurance information and rental agreement. Any liability reduction is lost or reduced only where validly agreed and legally permitted, particularly for intentional or grossly negligent breaches.
10. Accident, breakdown, theft and damage
Accidents, breakdowns, theft, fire, wildlife or other damage must be reported immediately. Police must be called where required or reasonable; no admission of liability may be made. The renter documents the event, parties and witnesses and assists investigation. Repairs require our consent except in emergencies.
11. Liability
We have unlimited liability for intent, gross negligence, injury to life/body/health and mandatory statutory liability. For slight negligence involving an essential contractual duty, liability is limited to typical foreseeable loss. The renter is liable under statutory law and valid insurance/liability terms and may prove that no or a lower loss occurred.
12. Cancellation, no-show and withdrawal
Contractual cancellation periods or charges apply only when clearly disclosed before the booking request and recorded in the confirmation. Saved expenses and any replacement rental are credited in a no-show calculation. A vehicle rental for a specific date or period generally has no statutory withdrawal right under section 312g(2)(9) BGB.
13. Termination
Either party may terminate for serious cause, including material vehicle risk, no valid licence, payment default or serious misuse. Mandatory statutory rights remain unaffected.
14. Complaints and dispute resolution
Complaints may be submitted using the Legal Notice contact details. We are neither willing nor obliged to participate in consumer arbitration proceedings.
15. Law, venue and final terms
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection law of the consumer's habitual residence remains unaffected. Exclusive jurisdiction is agreed only with merchants and public-law entities where legally permitted. If a term is invalid, the remainder stays effective and statutory law applies in its place.